1. Introduction
At dotcomtechnology, we are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information to enhance your shopping experience and provide tailored services. The types of information we collect include:
- Personal Information: Name, email address, phone number, billing and shipping addresses provided during account creation, checkout, or inquiries.
- Payment Information: Credit/debit card details, UPI IDs, or other payment-related information processed through secure payment gateways.
- Technical Data: IP address, browser type, device information, operating system, and usage data collected via cookies and similar technologies.
- Order and Interaction Data: Purchase history, browsing behavior, and communications with our customer support team.
3. How We Use Your Information
We use your information to provide, improve, and personalize our services, including:
- Order Fulfillment: Processing and delivering your orders, managing payments, and providing order updates.
- Customer Support: Responding to your inquiries, resolving issues, and providing assistance.
- Marketing and Promotions: Sending promotional offers, newsletters, or personalized recommendations, provided you have opted in.
- Website Improvement: Analyzing usage patterns to enhance website functionality, user experience, and product offerings.
- Legal Compliance: Meeting legal and regulatory requirements or protecting against fraud.
4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your information with:
- Service Providers: Trusted third parties who assist with payment processing, shipping, analytics, or marketing, bound by confidentiality agreements.
- Legal Obligations: Authorities or regulators when required by law or to protect our legal rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with prior notice.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings or opt-out mechanisms provided on our website.
7. Your Rights
Subject to applicable laws, you may have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal retention obligations.
- Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.
To exercise these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the provision of our digital services, website operations, customer support, billing, and to satisfy any legal, accounting or reporting obligations. Account information is retained while your account remains active and deleted within 30 days after closure. Billing and transaction records are stored for 7 years. Support and communication records are kept for 2 years. Cookies and analytics data are retained for up to 12 months. Backup data may be stored for up to 12 months before being securely deleted or anonymised.
The retention period may vary depending on the category of data and the purpose for which it was collected:
- Account Information (e.g., registered user details, profile information): Retained for as long as your account is active or as required to provide our services. If you request account deletion, we will securely delete or anonymise this data unless there is an outstanding legal or contractual obligation.
- Transaction and Billing Data (e.g., invoice records, payment history, service contracts): Retained for up to 7 years to comply with tax, audit, regulatory and other legal requirements under applicable law.
- Support, Communication and Correspondence Records (e.g., emails, chat transcripts, support tickets): Retained for up to 2 years from the date of last interaction, in order to support service quality, dispute resolution and analytics.
- Cookies, Usage and Analytics Data (e.g., website visits, device identifiers, IP addresses, tracking information): Retained in accordance with our cookie policy, typically up to 12 months or as permitted by your consent settings — whichever is shorter.
- Backup and Archive Data (records maintained as part of our disaster recovery or archival systems): Such data may be retained beyond active usage periods, but will be securely stored and/or anonymised once the original purpose has expired or the data is no longer needed.
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10. Contact Us
For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:
dotcomtechnology
OFFICE NO-T01, 3RD FLOOR, B-26, SECTOR-2, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH 201301
support@dotcomtechnology.in
+91 9105118956
