Refund & Returns Policy
At dotcomtechnology, we are committed to ensuring your satisfaction with every purchase. This Refund & Returns Policy outlines the conditions under which you may return or exchange products and request refunds, in compliance with applicable laws, including the Consumer Protection Act, 2019.
1. Return Eligibility
Products are eligible for return or exchange within 14 days of delivery, provided they meet the following conditions:
- Defective or Faulty Products: Items that are damaged, defective, or non-functional upon delivery qualify for a refund or replacement.
- Incorrect Product: If the product delivered does not match the description or order placed on the website, you may request a return.
- Change of Mind: For certain products (excluding electronics, personal care, and hygiene items), you may return items in unused condition with original packaging, tags, and accessories intact.
2. Non-Returnable Items
The following items are not eligible for return or exchange unless defective or incorrect:
- Electronics items after the 7-day period for defects.
3. Refund Process
Refunds are issued as follows:
- Verification: Returned products are inspected to ensure they meet eligibility criteria.
- Processing Time: Refunds are processed within 5-7 business days after receiving and approving the returned item.
- Refund Method: Refunds are credited to the original payment method or as store credit, depending on the payment method used.
4. Return Procedure
To initiate a return, please follow these steps:
- Contact our customer support team within 14 days of delivery via email at support@dotcomtechnology.in or by calling +91 9105118956.
- Provide your order number, reason for return, and supporting details, including photos for defective or incorrect items.
- Upon approval, we will provide a return authorization and shipping instructions. Customers may be responsible for return shipping costs unless the return is due to our error.
5. Cancellation Policy
Orders can be cancelled within 24 hours of placement, provided they have not been shipped. To cancel, contact us at support@dotcomtechnology.in . Refunds for cancelled orders are processed within 5-7 business days.
6. Contact Information
For any questions or assistance with returns or refunds, please contact us at:
dotcomtechnology
OFFICE NO-T01, 3RD FLOOR, B-26, SECTOR-2, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH 201301
support@dotcomtechnology.in
+91 9105118956
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund & Returns Policy.
